News Media Relations

	Guyant & Associates LLC
	Helping you communicate better to inform, educate and stimulate your audience to action.

For more information and details, contact us at:

608.825-8844
fax 815.550.2463
al.guyant@verizon.net

Guyant & Associates LLC
1176 Virdon Drive
Sun Prairie, WI 53590

Scientific, Practical Ways
To Handle Difficult People

Wednesday, Apr. 8

register

This seminar teaches you the most effective methods for leading angry customers and constituents away from confrontation and toward cooperation. A seasoned veteran customer service professional will explain field-tested methods for handling angry customers or constituents.

All of this will lead to greater confidence, because you know you have become better equipped to handle future upset customers or constituents.

	You will find out how to listen with power while keeping your personal distance and staying calm but also effectively serving the customer and yourself at the same time.
	To aid retention, you may practice these new skills in class.
	You will increase your knowledge of techniques for handing and turning around angry demands and questions.
	The seminar identifies and helps you understand the most frequent causes for constituent and customer anger and the best approaches to resolve their concerns.
	You will strengthen your skill in maintaining calm, self control and thereby prevent stress consequences from repeated contacts with angry customers or constituents.

Special discounts are available for not-for-profit community organizations serving low-income households. Free training: If your organization would like training but does not have the budget to pay for it, contact us regarding the 'shared-training cost-saver' arrangement. Under this arrangement, your organization could receive a certain number of free seats in a seminar held at your building and using your basic equipment (e.g., LED projector and flip chart). Contact us to get a list of places where this has worked very well for all parties.

Dallas-Fort Worth and Las Vegas areas: Special discounts are available for seminars held in these areas.

We tailor each event or seminar to meet your needs. You may select parts from any of our seminars and ask us to build a new seminar or event to match your preferences. Length: Seminars are typically full day but can be trimmed to a half-day. They may also be condensed to key points for conference-style general session presentation of 45 minutes or break-out conference workshop of 90 to 120 minutes.

Privacy guaranteed: We absolutely do not share client information with anyone or anything in the Universe -- nobody, nothing, never.

Dedicated to Winifred Guyant. If everyone lived as she did, there would be a world filled with love and caring, and there would be no poverty and no wars.