Manager's
Tough Questions Answer Book
What
This Book Will Do For You
Show
us one manager who communicates well and we'll show you several thousand
who don't. Show us one
manager who says the right things to employees, bosses and clients under
the glare of red-hot questions and we'll show you several thousand who burn
with embarrassment after inflicting
verbal harm and escalating conflict.
Knowing
how to conduct yourself in today's fiercely competitive and downsized
business environment is often tougher than
knowing how to just plain do your job.
How
do you react when a colleague intentionally says something wounding in
front of others? What
do you say to a boss who asks too much of you, without sounding
incapable or disloyal?
What
do you say to an employee who says morale is bad,
and you're the reason? What's
the fine line between asking for what you rightfully deserve and
inadvertently showing a presumptuous sense of entitlement?
Every
day we face difficult questions from employees, bosses, clients, customers
and colleagues that can make or break us professionally.
Handling
tough questions is part of office politics.
And all of us are part of our company's political system whether we
like it or not. Part of
succeeding at office politics is knowing what to say
when you're forced to sit on the hot seat.
Imagine
always having an appropriate response.
Imagine always knowing the right way to react to people who pose
tough, trick or hostile questions, like these:
 |
The
boss demands to know why your projects are always late.
|
|
An
employee accuses you of favoritism.
|
|
An
angry client questions whether you'll reprimand a rude employee.
|
|
A
co-worker intentionally puts you on the hot-seat in front of others.
|
|
You
have to bug people for their work and they accuse you of
harassment.
|
|
You're
the new boss and your former co-workers accuse you of selling-out.
|
|
The
boss wants to know why you aren't doing a better job of delegating.
|
|
You're
accused of being politically incorrect.
|
How
many of us can confidently and persuasively answer career-altering
questions like those right then and there.
Not many. Most of us
lie in bed at night replaying over and over the frantic moment, gnashing
our teeth at what we should have said.
And wondering how we'll undo the damage
from what we did say!
The
Manager's Tough Questions Answer Book is your
"thesaurus" of responses
to common biting questions you're likely to face as a manager.
It also gives you techniques that highly skilled communicators use
to conquer questions that seeks to damage, control, divide or defeat.
It
shows you how to take control of
questions and situations.
